novoscove Terms of Service

---

Welcome to novoscove. These Terms of Service ("Terms") constitute a legally binding agreement between you and novoscove, governing your access to and use of our website, mobile platform, products, and customer services. By visiting our platform, creating an account, or completing a purchase, you confirm that you accept and will abide by these Terms.

---

1. Acceptance of Terms

Your use of any service offered by novoscove signifies that you have reviewed, comprehended, and consented to be bound by these Terms, together with all statutes, regulations, and rules that apply to your use of our platform. Should you disagree with any portion of these Terms, you must refrain from accessing or using our website and services.

---

2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority in your state of residence, whichever is greater.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. The following activities are strictly prohibited:
  • Submitting fraudulent orders, making false claims, or engaging in any deceptive transaction;
  • Deploying automated bots, scrapers, or similar extraction tools to harvest product data or pricing without prior written consent;
  • Attempting to breach, disable, or interfere with site security measures, data infrastructure, or other users' accounts;
  • Reselling novoscove products for commercial profit without explicit written authorization from us.
• Account Security: You bear sole responsibility for safeguarding the confidentiality of your account login credentials and for every activity that occurs under your account.

---

3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Nevertheless, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Should an evident pricing or typographical error occur, novoscove may correct the mistake and amend or cancel any impacted orders prior to shipment, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally exhibit slight variations in weight, appearance, or ripeness. Allergen information is supplied for reference purposes only; customers with severe allergies should carefully inspect the product packaging labels.

---

4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is contingent upon product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraudulent activity or violate these Terms.
• Payment Processing: All payment transactions are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before your order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact support@novoscove.shop within 1 hour of placing it. After an order has entered dispatch processing, cancellation or modification is no longer possible.

---

5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

---

6. Intellectual Property

All original content on novoscove's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of novoscove and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

---

7. Limitation of Liability

To the fullest extent allowed by applicable law, novoscove shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

---

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to novoscove's support team for informal resolution.

---

9. Changes to These Terms

novoscove reserves the right to update or modify these Terms at any time. Material updates will be communicated by posting the revised terms on our website. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

---

10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novoscove
• Customer Support Email: support@novoscove.shop
• Customer Support Phone: 13235710657
• Physical Business Address: 100 E Hillcrest Blvd, INGLEWOOD, CA 90301, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST