novoscove Order & Shipping Policy

---

Thank you for choosing novoscove. We are committed to getting your grocery and kitchen essentials to you safely and on time. The information below explains exactly how we handle orders, shipping, and deliveries so you always know what to expect from checkout to your front door.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are generally processed that same day. Orders placed after 2:00 PM EST, or on weekends and holidays, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed with insulated cold-chain packaging and shipped Monday through Thursday only, so they are not left in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order leaves our facility. Slight delays may occur during major holiday periods or due to severe weather conditions.

---

International Shipping

novoscove currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees assessed when the shipment reaches the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

---

Order Tracking & Delivery Confirmation

After your order ships, we will send an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

---

Order Modifications & Address Changes

Because we begin processing orders quickly to keep dispatch times short:

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at support@novoscove.shop.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

---

Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if your items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: novoscove
• Customer Support Email: support@novoscove.shop
• Customer Support Phone: 13235710657
• Physical Business Address: 100 E Hillcrest Blvd, INGLEWOOD, CA 90301, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST